FAQ

What is BlueLive?
BlueLive allows you to do proximity marketing campaigns for you business from your PC to customers Bluetooth® mobile phones.

What can the system do?
system well be able to deliver messages to mobile phones free of charge. You can use the system to deliver SMS like messages with no limit on the length of the message. Deliver your business card strait into the phones list of contacts to ensure your client can get hold of you and remind your clients of important events or appointments.
you can send also picture or a slide show of your specials by using an animated picture file? Would you like to impress your client using sound and more interactive feel, why not send a sound file or a video clip?

How does the  system work?
system well scan for Bluetooth® enabled mobile phones continuously. Once a mobile phone with Bluetooth® switch on is found, the  system will then prompt the mobile phone asking the user he/she would like to receive your data. In that prompt your name will also appear. If the user of the phone accepts your data then a file of your choice is downloaded to the phone.

Supported Bluetooth adapter?

We supports the Microsoft Bluetooth stack included in Microsoft Windows XP with Service Pack 2

Other Mode (Search Mode, Server Mode, Search and send) can be work with other stack like Widcomm Bluetooth stack But we are highly recommend Microsoft Bluetooth stack

Why doesn't BlueLive Main Mode Support Broadcom , Widcomm or BlueSoliel drivers / Dongles ?

BLueLive was designed and written with the intention of being a robust and reliable proximity marketing software package . We had originally intended to use all the common Bluetooth drivers however we found early on there were issues with the broadcom / widcomm drivers and it is widely known in the industry that the BlueSoliel drivers have problems . We determined that to create a rock solid application we needed to focus on one driver stack and build a robust application around it . You will find other applications that support all of the common drivers , however they are slower running due to all the error trapping needed , they are larger due to the additional coding needed and they cannot successfully approach as many phones as fast as BlueLive can .

Can I install  on the PC I use from day to day?
Yes.  runs on Windows and can be installed on your normal PC and will run in the background, allowing you to continue to carry on with business as usual.

Does it cost to send or receive messages?
No.  there is no cost for sending or receiving messages. Neither you nor your customers can or will get charged for using Bluetooth® to communicate.

What do I need to run the  system?
Runs best using Windows XP Service Pack 2. You need a Pentium 3,4 PC with 512 MB RAM

What type of content can I send with ?
you can send any Type of files like:
text files, vCard files or electronic business cards, still images as JPG files, animated images as GIF files, audio clips and ringtones as WAV or MIDI files and video clips as 3GP files.

What is the range of ?
uses a Bluetooth® Class 1 which has a radius of up to 100 meters in open area, if you have many obstacles in the way the distance maybe effected to some degree.

Can you make some changes to BlueLive to suite my business model?
No problem with that Please feel free to Contact Us.

Is these messages is Spamming?
BlueLive is not a spamming software, it was designed to ask for the customer‘s permission before delivering any content. This means that the customer will agree to receive this promotion, otherwise it will not be delivered. Spamming software will send the advertisements without requesting any permissions.


How to install Microsoft® drivers for your Bluetooth® dongle?
If you have installed Bluetooth dongle driver from the manufacturer or third party drivers it is necessary for you to install the standard drivers from Microsoft®.

To do that, follow these simple steps:

Uninstall all third party Bluetooth drivers then reboot your PC.
Let Windows® detect your Bluetooth hardware. Wait while Windows® detects new hardware and install its drivers. If Windows® found new device and installed it correctly then done. Otherwise follow to the next step.

If Windows® does not install drivers for your Bluetooth device we must teach it how to do it.

Open your file manager and change it settings for showing system and hidden files.
Go to Windows folder (for example C:\Windows) and find there folder Inf. If you can't find that folder check that Show hidden files option checked in Windows Explorer settings.
Open it and find here bth.inf file. If you can't find that file then you have unchecked Show hidden files option or does not have Windows® XP.
Go to Device Manager and find there Unrecognized device.
Open its property sheet go to Detail tab and copy the text which looks like this: USB\VID_1311&PID_0021\B7E4090D0B00.
Next, find in bth.inf file this text line: USB Bluetooth Wireless Adapter = BthUsb, USB\Vid_1310&Pid_0001.
Now you must change Vid_1310 to Vid_1311 (the text you found in unrecognized device) and Pid_0001 to the PID_0021.
If you have other dongle VID and PID then you must change it to yours.
Save changes in bth.inf file and reboot your PC.
If the Bluetooth device not found go to the Device Manager and refresh devices list.

 Bluetooth adapter?.

We supports the Microsoft Bluetooth stack included in Microsoft Windows XP with Service Pack 2 also our product can be work with other stack like Widcomm Bluetooth stack But we are highly recommend Microsoft Bluetooth stack

How to install Microsoft drivers for your Bluetooth dongle?

If you have installed Bluetooth dongle driver from the manufacturer or third party drivers it is necessary for you to install the standard drivers from Microsoft.

To do that, follow these simple steps:

  1. Uninstall all third party Bluetooth drivers then reboot your PC.
  2. Let Windows detect your Bluetooth hardware. Wait while Windows detects new hardware and install its drivers. If Windows found new device and installed it correctly then done. Otherwise follow to the next step.

Where I can find information about Microsoft Bluetooth drivers?

Here are the links for Microsoft knowledge base where you can find the required information

What is Bluetooth stack ?

Bluetooth stacks can be roughly divided into two:

General-purpose implementations
that are written with emphasis on feature-richness and flexibility, usually for desktop computers. Support for additional Bluetooth profiles can typically be added through drivers.
Embedded system implementations
intended for use in devices where resources are limited and demands are lower, such as Bluetooth peripheral devices.
Generally, only a single stack can be used at any time: switching usually requires uninstalling the current stack, although a trace of previous stacks remains in the registry[citation needed]. However, there are some cases where two stacks can be used on the same computer, each using their own separate Bluetooth radio hardware.

General-purpose implementations

Microsoft Windows stack
Windows XP includes a built-in Bluetooth stack starting with the Service Pack 2 update, released on 2004-08-06.

Prior to this, Microsoft released a QFE of its Bluetooth stack for Windows XP Service Pack 1 labeled as QFE323183. Microsoft only released this directly to third-party companies and did not directly release it to the public. The third-party companies were then allowed to release the QFE as part of their own Bluetooth device's software installation. Microsoft no longer supports this QFE.

Windows Vista also includes a built-in Bluetooth stack which is an expansion over the Windows XP Bluetooth stack. In addition to supporting more Bluetooth profiles than Windows XP Service Pack 2, it also supports third-party driver development which enables third-parties to add support for additional Bluetooth Profiles. This was lacking in the Windows XP Service Pack 2 built-in Bluetooth stack, which only allowed application development on top of the Microsoft Bluetooth stack, which some observers felt slowed the adoption of the Microsoft Windows Bluetooth stack. This stack does however provide RFCOMM support using sockets instead of virtual serial ports.

Microsoft has not released an official Bluetooth stack for older Windows versions, such as Windows 2000 or Windows Me.

Widcomm
Widcomm was the first Bluetooth stack for the Windows operating system. The stack was initially developed by a company named Widcomm Inc., which was acquired by Broadcom Corporation in April 2004.[1] Broadcom continues to license the stack for inclusion with many Bluetooth-powered end-user devices.

An API is available for interacting with the stack from a custom application. For developers there is also a utility named BTServer Spy Lite bundled with the stack (some vendor-tied versions excluded) which monitors Bluetooth activity on the stack at a very low level - although the category and level of trace is configurable. This stack also allows use of RFCOMM without creating a virtual serial port in the operating system.

Toshiba stack
Toshiba has created its own Bluetooth stack for use on Microsoft Windows. Toshiba licenses their stack to other original equipment manufacturers (OEM) and has shipped with some Fujitsu Siemens, Dell and Sony laptops. A non-disclosure agreement must be signed to obtain the API. The Toshiba stack is also available with certain non-oem Bluetooth accessories such as USB Bluetooth dongles and PCMCIA cards from various vendors.

The Toshiba stack supports one of the more comprehensive list of Bluetooth profiles including: SPP, DUN, FAX, LAP, OPP, FTP, HID, HCRP, PAN, BIP, HSP, HFP (including Skype support), A2DP, AVRCP, GAVDP

BlueSoleil
BlueSoleil is a product of IVT Corporation, which produces stacks for embedded devices and desktop systems. The stack is available in both standard and VOIP versions. It supports the profiles DUN, FAX, HFP, HSP, LAP, OBEX, OPP, PAN SPP, AV, BIP, FTP, GAP, HID, SDAP, and SYNC.

Diagnosis Utility?

Diagnosis screen

Diagnosis screen well make check for your Bluetooth connected Devices (this application included in BlueLive installation package)

After click (Detect Bluetooth) button your Bluetooth adapter information well be displayed

To see which stack is installed on your computer, you can follow these steps on Windows XP?

Open the Control Panel.
Open "System"
Click in the "Hardware" tab.
Click on "Device Manager"
Browse to your Bluetooth device
Right click and select "Properties"
Click on "Driver" tab.
Or
On Desktop find "My Computer" and Select context menu "Manage"
In "Computer Management" select "Device Manager"
On the top there would be "Bluetooth Devices" or "Bluetooth Radios" see the "Properties"

This is Microsoft Stack

 

Customer Support
For technical support, please contact support@atsoftonline.com

Sales
For information regarding sales, discounts, etc., please contact sales@atsoftonline.com.

General information
For general information regarding BlueLive, please contact info@atsoftonline.com.

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